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Frequently Asked Questions

 

Do you offer a trial period for my new mattress?

 

We do. It can take 30 days to break in a new mattress. Much like a new pair of shoes it takes time for your feet to adjust to the soles; it also takes time for your body to adjust to a new mattress. Because of this we offer a 30 Day Comfort Exchange.
 

What is the 30-Day Comfort Exchange?* - Customers not satisfied with their new mattress can exchange it for a more comfortable one in our store. 

 

How does the 30-Day Comfort Exchange work?

  1. A Comfort Exchange must occur in the first 30 days of your new mattresses delivery date.        

  2.  There is a 25% restocking fee on the first mattress, plus any additional charges for the second mattress (delivery and tax are NOT included.)

What is your return policy?

All sales at Mattress King are final.

​Is there a cancellation fee?

There is a 25% restocking fee for all cancellations.


*Mattresses with stains, markings, or strong odors of any kind do not qualify for the 30-Day Comfort Exchange. Mattresses delivered outside the state of California do not qualify for the 30-Day Comfort Exchange. Customers are allowed one Comfort Exchange per transaction, and it must occur within the first 30 days of delivery. 

How long is the warranty on my mattress?

Every mattress sold at Mattress King comes with a minimum 10 year manufacture's warranty.

Do I need to buy a foundation box with my new mattress?

It is recommended. Mattress King sells continental foundation boxes that are designed to absorb shock and sound. In addition to absorbing shock and sound a foundation box keeps the mattress flat, and from dipping and sagging. 

Do I need a mattress protector for my mattress?

A mattress protector** is recommended for every mattress. Not using a mattress protector on your mattress could void the manufacturer's warranty. 

What are the benefits of a mattress protector?

  1. Mattress protectors prevent bud bugs, eliminates dust mites and other allergy causing bacteria.

  2. Mattress protectors are hypoallergenic and 100% waterproof - they repel all liquids including bodily fluids such as urine, perspiration, and accidental spills. 

  3. They are cool, breathable and wicks away moisture.

 

**Customer who do not purchase a mattress protector from Mattress King forfeit their right to the 30 Day Comfort Exchange!

 
A new mattress is an investment. Protect your investment with a mattress protector!

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ALL SALES ARE FINAL.

NO REFUNDS.

NO EXCHANGES AFTER 30 DAYS.

THE 30-DAY COMFORT EXCHANGE DOES NOT APPLY TO WARRANTY ITEMS OR FLOOR MODEL-DEMOS.

Mattress King Los Angeles
Mattress King Los Angeles
Mattress King Los Angeles
Mattress King Los Angeles
Mattress King Los Angeles
Mattress King Los Angeles
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