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Frequently Asked Questions

What is your return policy?

It can take 30 days to break in a mattress. Much like a new pair of shoes it takes time for your feet to adjust to the soles; it also takes time for your body to adjust to a new mattress.
 

The 30-Day Comfort Exchange* - Customers not satisfied with their new mattress can exchange it for a different mattress in our store. 

 

How does the 30-Day Comfort Exchange work?

  1. A Comfort Exchange must occur in the first 30 days of your new mattresses delivery date.        

  2.  There is a 25% restocking fee will on the first mattress, plus any additional charges for the second mattress (delivery and tax NOT included.) 

 

Are there cancellation fees?

There is a 25% restocking fee for cancellations.


*Mattresses with stains, markings, or strong odors of any kind do not qualify for the 30-Day Comfort Exchange. Mattresses delivered outside the state of California do not qualify for the 30-Day Comfort Exchange. Customers are allowed one Comfort Exchange per transaction, and it must occur within the first 30 days of delivery. 

How long is the warranty on my mattress?

Every mattress sold at Mattress King comes with a minimum 10 year manufacture's warranty.

Do I need to get a box spring when buying a new mattress?

It is recommended. A box spring keeps a mattress flat, and from dipping and sagging. A box spring also acts as a shock absorber.

Do I need a mattress protector for my mattress?

A mattress protector* is recommended for every mattress. Not using a mattress protector on your mattress could void the manufacturer's warranty. 

What are the benefits of a mattress protector?

  1. Mattress protectors prevent bud bugs, eliminates dust mites and other allergy causing bacteria.
     

  2. They are hypoallergenic and 100% waterproof - repels all liquids including bodily fluids, perspiration, urine and accidental spills. 
    *Customer who do not purchase a mattress protector from Mattress King forfeit the 30 Day Comfort Exchange!

     

  3. They are cool, breathable and wicks away moisture.

 
Look at it this way: a new mattress is an investment. Protect your investment with a mattress protector!

ALL SALES ARE FINAL.

NO REFUNDS.

NO EXCHANGES AFTER 30 DAYS.

THE 30-DAY COMFORT EXCHANGE DOES NOT APPLY TO WARRANTY ITEMS OR FLOOR MODEL-DEMOS.

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Mattress King Los Angeles
Mattress King Los Angeles
Mattress King Los Angeles
Mattress King Los Angeles
Mattress King Los Angeles
Mattress King Los Angeles